Refund policy

We want you to love your purchase! If something isn’t quite right, we’re here to help.

Return Policy

We offer a 30-day return window from the date you receive your order.
To be eligible for a return, items must be:

  • Unworn and unused

  • In their original packaging

  • With all original tags attached

  • Accompanied by proof of purchase (order number or receipt)

Please note that items returned without prior communication will not be accepted.

How to Start a Return

To request a return, contact our support team at support@yourstore.com.
Once your return request is approved, we’ll provide:

  • The return address

  • A return shipping label (if applicable)

  • Step-by-step instructions for sending your package back

Damages or Wrong Items

If your order arrives damaged, defective, or incorrect, please email us right away at support@ saidatoyelude@gmail.com with your order number and photos of the issue. We’ll make it right as quickly as possible.

Non-returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Intimate apparel or undergarments

  • Custom-made or personalized items

  • Sale or clearance products

  • Gift cards

Please reach out if you’re unsure about a specific item before purchasing.

Exchanges

If you’d like to exchange an item, the fastest way is to return the item first. Once your return is approved and refunded, you can place a new order for the desired size or color.

Refunds

Once we receive and inspect your returned item, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note, depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Need Help?

If you have any questions about returns or refunds, our team is always happy to assist.
📧 support@yourstore.com
📞 +1 (000) 123-4567